Isn’t customer satisfaction an indicator of good quality?
In the past year, YIT's housing projects have been completed almost 100% on time or even ahead of schedule. Why is that? And what does it mean for the buyer of the apartment?
Construction projects are always late - true of false?
False at least if you are talking about YIT´s Housing Finland and CEE -segments projects.
In the past year, almost all housing projects have been completed on time, some even ahead of schedule. In projects that have fallen behind schedule, there has been a natural reason for the delay, such as difficulties in frame element deliveries.
"What has happened recently is that the handover to the customer has even been earlier than before," Marko Oinas, the interim EVP of the segment, says.
When a large and significant project is prolonged or the budget is exceeded, the media gets interested. An apartment building construction in Oulu completed ahead of schedule is not news. Due to some unfortunate examples, all construction projects are easily categorised as projects behind schedule.
The success is due to careful forward planning of the schedule and the construction site, the parties' commitment to the schedule, monitoring and controlling the work, and addressing possible deviations promptly. The developer has a responsibility to stick to the schedule and keep its promises because the buyers of apartments plan their lives according to the construction schedule.
YIT succeeded in the EPSI Rating 2020 study in the industry comparison of new residential construction. In the question "the construction company remained on schedule", YIT's rating was 92.0, while the average for the whole industry was 86.0.
In addition to traditional schedule planning, YIT makes extensive use of pace scheduling in housing projects, in which the overall schedule is broken down into smaller, easily manageable parts. Previously, where an entire floor in the construction of an apartment building has been the unit in scheduling, a pace schedule is planned for each apartment.
“With this kind of division, we know quickly if any of the work phases is lagging behind, and we are able to increase the number of workers or change the working method, if necessary,” Oinas says.
According to Oinas, construction should move more from individual projects to process-type construction. With the experience of hundreds of residential construction projects and the lessons learned from them, YIT has been able to create a recipe for residential construction: a controlled and standardised process with ready-made models for construction. The introduction of new methods aims to complete projects in a shorter time than before.
There are many different partners in the construction projects, from the city to the subcontractors. Communications, involvement and commitment to schedules ensure that cooperation plays out and the project is completed on time. According to Oinas, all construction is going to have the features of alliance projects: schedules are optimised together.